Terms, Refund and Returns Policy

Thank you for choosing Luxurious Fashion House by Mildred Ognenyi. We are committed to providing a seamless shopping experience. Our policy allows for a 3-day return window on eligible items. If you encounter any issues, please reach out to us through our contact channels within three days of delivery for prompt resolution.

CRITERIA FOR RETURNS:

Please ensure that your item meets the following criteria before initiating a return or exchange:

  • The item must be defective or damaged.
  • The item should be of low quality or not match its stated description on the Luxurious Fashion House by Mildred Ognenyi website.
  • The delivered item does not match the order in terms of size, color, or other specifications.
RETURN PROCESS:

STEP 1:
Send images of the product along with the reason for return to our customer service email at [email protected].

STEP 2:
Once your claim is validated, our team will contact you to arrange the most suitable method for retrieving the item. This may involve either a drop-off or pickup by one of our representatives.

STEP 3:
Upon receiving the item, we will initiate the process for a replacement item in the case of an exchange or a refund. Product exchanges typically take 1-3 days, while refunds may take 24-48 hours due to bank processing times.

EXCHANGES FOR NON-DAMAGED ITEMS:

Please be aware that we only replace items in the case of defects or damage. If you wish to exchange an item for reasons such as a change of mind on color, size, or personal preference, please contact us at [email protected] for further instructions. Note that this may involve additional charges.

We appreciate your trust in Luxurious Fashion House by Mildred Ognenyi, and we look forward to providing you with exceptional service.